Customer Analytics Report

  • Topic: Importing Data, Data Manipulation
  • Programming language: SQL
  • Packages: -
  • Algorithms Used: -
  • Project URL: Medium

Introduction

xyz.com is a B2B startup that sells various products not directly to end users but to other businesses/companies. As a data-driven company, every decision making at xyz.com is always based on data. Every quarter xyz.com will hold a townhall where all or division representatives will gather to review the company’s performance during the last quarter.

Data

Table will be used on project this time was as follows :.

  • Table orders_1 : Data contains sales transactions for the 1st quarter (Jan – Mar 2004)
  • Table Orders_2 : Data contains sales transactions for the 2nd quarter (Apr – Jun 2004)
  • Customer Table: Data contains customer profiles who register to become xyz.com customers
  • Task

    Assume the current year is 2004,the manager of xyz.com wants to know :

  • How sales growth at this time ?
  • Is the amount of customers xyz.com has been increased ?
  • And how many customers did transactions ?
  • What most of the products bought by customers ?
  • How many customers active transact?
  • Summary

    Based on the data that we have obtained through SQL queries, we can conclude that :

  • xyz.com performance decreased significantly in the 2nd quarter, as seen from the value of sales and revenue which dropped by 20% and 24%.
  • The acquisition of new customers is also not very good, and slightly decreased compared to the previous quarter.
  • The interest of new customers to shop at xyz.com is still lacking, only about 56% have made transactions.
  • Products categories S18 and S24 contribute about 50% of total orders and 60% of total sales.
  • xyz.coms customer retention rate is also very low at only 24%.